how do i activate A BROKEN bp rewards card

Try using your phone number instead of the physical BP rewards card if the card is broken, since BP lets you earn/redeem rewards that way at participating sites.

What to do

1. Ask the BP site staff to check whether the card can still be scanned or swiped.
2. Use the phone number linked to your BP rewards account at the pump or checkout if the card won’t work.

3. Log in to your BP rewards account and remove the damaged card if you’re replacing it with a new one.

4. Pick up a replacement card from a BP site if your card is lost or unusable.

If activation is the issue

If the card is new but “broken” because it won’t activate, the safest move is to contact BP rewards support directly, since activation problems can be account-specific. BP rewards support also lists a help line for account and loyalty issues.

Useful contact route

• BPme Rewards help line: 0800 402402, option 1.

• If you’re in Australia, BP Rewards also provides a contact number on its site: 1300 277 392.

Practical workaround

If the card is physically damaged, the quickest workaround is usually to keep using your linked phone number while you sort out a replacement or activation fix.

Would you like a short message you can send to BP support?