how driver chat through didi app australia

To chat with a driver in the DiDi app in Australia, use the in-app messaging or call option after a trip request is accepted; DiDi’s help pages also note that driver-partner communication with riders is handled through the app, and for deliveries it works the same way—message or call through DiDi’s in-app chat.

How it works

• Open the trip or delivery screen in the app once you’re matched.
• Use the chat bubble or phone icon to message or call the driver.
• If it’s a delivery, you can also contact the sender/recipient through the app depending on the order stage.

• If you need help with the app itself, DiDi’s Australia support pages and app listing direct users to driver support resources and email support.

Important note

• Driver and rider communication is meant to stay inside the app for safety and tracking.

• The exact chat or call buttons may vary a bit by app version, but the support flow is still in-app.

If chat is missing

• Make sure the trip is active or accepted first.
• Check whether the driver has already arrived, since some contact options appear only during an active trip.
• If it still does not show up, use the support contact options in DiDi’s help center.

Would you like a step-by-step guide for rider chat or driver chat?