how long does macys hold a pickup order

Macy’s generally holds a pickup order for 7 days. If you don’t pick it up in time, the order is canceled and refunded, with refunds typically taking 3–5 business days to process.

What to know

• Store pickup orders are usually ready the same day if placed by 4 PM local time.

• Macy’s says you typically have about 15 minutes to cancel or change a pickup order after placing it.

• Some store pickup situations may be handled a little differently by location, but the standard hold window is still 7 days.

Practical tip

If you think you’ll be late, it’s worth contacting the store as soon as possible, because some locations may be able to work with you before the order is returned.

TL;DR: Macy’s pickup orders are usually held for 7 days before they’re canceled and refunded.