how long does roblox vng support ticket take
Roblox VNG support tickets usually take about 24 to 48 hours to get an initial reply, but delays of several days to around 3 weeks are also reported when support is busy or the issue needs a human review.
What people report
- Some players say they get a first response in 18 to 48 hours.
- Others report waiting 5 days, a week, or even longer with no reply yet.
- One Roblox Developer Forum post about VNG support specifically mentions waits of up to 21 days.
Practical expectation
For a normal ticket, a good expectation is 1–2 days for a first response , but for VNG-related tickets, it can stretch to 1–3 weeks depending on volume and the issue type.
What to do while waiting
- Check your email spam folder for the automated confirmation and replies.
- Make sure the email linked to the ticket is correct.
- If there is no response after several days, some users suggest sending a follow-up or opening a new ticket, though experiences vary.
Table
| Reported wait | Source type | What it suggests |
|---|---|---|
| 18–48 hours | [2][7]Guide / user reports | Common first-response window |
| 5 days to 1 week | [9][8]User reports | Not unusual for slower cases |
| Up to 21 days | [1]Forum report about VNG support | Possible for VNG-specific delays |