how long will rei hold a pickup order before returning it

REI typically holds a pickup order for 14 days before canceling it and returning the item to inventory. A recent REI discussion thread also says stores can sometimes extend that window if you contact them in advance, but it depends on the store’s discretion.

What that means

• Standard hold time: 14 days.

• After that, the order is usually canceled and refunded.

• If you need more time, calling the store ahead of time is the safest move.

Practical tip

If you already know you can’t make it within two weeks, contact the store as soon as possible and ask them to note the order. Some stores may keep it longer, but there’s no guarantee.