how to turn off conditional call forwarding samsung

To turn off conditional call forwarding on a Samsung phone, you usually need to disable the “forward when busy / unanswered / unreachable” options in the Phone app settings, or use special dial codes provided by carriers.

How to Turn Off Conditional Call Forwarding on Samsung

1. Quick answer (most models)

Try this first; it works on most recent Galaxy phones (S, A, Note, Fold, etc.).

1. Open the Phone app.
2. Tap the three dots in the top‑right corner → Settings (or Call settings).
3. Scroll to Supplementary services or More settings , then tap it.
4. Tap Call forwarding.
5. Choose Voice call if asked.
6. You should see:
   • Always forward
   • Forward when busy
   • Forward when unanswered
   • Forward when unreachable
7. Tap each one that shows a number and choose Disable or Turn off until:
   • Either they say Disabled , or
   • They show No number set.

Once all the conditional options are off, the “conditional call forwarding is active” notice should stop appearing when you place a call.

2. Using dial codes (fast method)

If the menus are buggy or your carrier hides the options, you can often cancel conditional forwarding with network codes.

You can dial these in the Phone app, just like a normal number:

• Turn off busy forwarding:
  • Dial ##67# and press the call button.

• Turn off unanswered forwarding:
  • Dial ##61# and press call.

• Turn off unreachable / out of coverage forwarding:
  • Dial ##62# and press call.

• Turn off all conditional call forwarding at once :
  • Dial ##004# and press call (works with many GSM carriers).

You should see a confirmation message that call forwarding has been disabled; if it doesn’t change right away, restart your phone and test by placing a call.

3. Why you see “conditional call forwarding is active”

On many Samsung Galaxy phones (e.g., S10, S20, S25 series), this message appears when your phone uses conditional forwarding to send missed or unreachable calls to voicemail or another number.

• Common cause:
  • Voicemail number is set under: Forward when busy / unanswered / unreachable.

• Result:
  • Every time you place a call, the phone checks these settings with the network and shows the “conditional call forwarding active” notification.

If you truly want no voicemail at all , sometimes you must call your carrier so they can completely remove or change those network‑level forwarding rules.

4. Mini forum-style viewpoints

“I turned off ‘Always forward’ but the conditional ones still had a weird number set; that’s what caused the notification.”

Different users report slightly different experiences:

• Some can disable everything directly from Call forwarding in settings.
• Others see the settings “snap back” because the carrier pushes voicemail forwarding remotely.
• For a few, only carrier support or dialing the ## codes fully clears the status.

An example: A Galaxy user on AT&T saw a voicemail service number (+1‑832‑421‑9997) under all three conditional options; they had to work with the carrier to change or remove it.

5. If these steps don’t work

If the menu options are missing, greyed out, or keep re‑enabling:

• Try:
  • Restarting the phone after using the ##004# code.
  • Testing with another SIM to see if it’s carrier‑specific.
• Then:
  • Contact your carrier and say you want all conditional call forwarding (voicemail forwarding) disabled on your line.

Carriers sometimes treat conditional forwarding as part of the voicemail package, so only they can fully switch it off for your number.

TL;DR:
Turn off all options under Phone → Settings → Supplementary services → Call forwarding → Voice call (busy, unanswered, unreachable) or dial ##004# to cancel all conditional forwarding, then restart and test.

Information gathered from public forums or data available on the internet and portrayed here.