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how to turn off tips on clover

How to Turn Off Tips on Clover

To turn off tips on your Clover POS, you’ll typically need to go into the Clover dashboard or the Setup app and disable the “Ask for tip” or “Allow Tips” option. The exact steps can vary slightly depending on whether you’re using Clover Go, Clover Station, or a third‑party integration (like online ordering or sport/venue software).

Below are the most common methods, plus some context from forum discussions and support docs.

1. Disable Tips via Clover Web Dashboard (Most Common)

This is the standard method for most Clover merchants using the main Clover system.

  1. Log in to your Clover Dashboard
    • Go to: https://www.clover.com
    • Sign in with your merchant credentials.
  2. Open the Setup app
    • From the dashboard, select Setup.
  3. Find the Tips settings
    • In the left menu, click Tips (or Payments → look for tip options, depending on your view).
  1. Turn off the tip prompt
    • Uncheck or toggle off:
      • “Ask for tip” or
      • “Allow Tips”
    • This stops the tip screen from appearing for customers at checkout.
  1. Save changes
    • Click Save or Apply if prompted.

Tip: If you don’t see “Tips” directly, look under Payments , Checkout Settings , or ask your POS provider/admin—some setups hide this behind role permissions.

2. Disable Tips on Clover Go (Mobile / App-Based)

If you’re using Clover Go with the mobile app:

  1. Log in to your Clover web dashboard (www.clover.com).
  2. Open the Setup app.
  3. Click Tips on the left.
  4. Uncheck “Ask for tip”.
  5. Save.

This controls whether the tip screen shows up on the Go device during card- present transactions.

3. Disable Tips for Online Ordering / Smart Order Pages

If you use Clover’s Smart Online Order or similar online checkout:

  1. Log in to your Smart Online Order page.
  2. Go to Clover Orders → Settings.
  3. Open Checkout Settings.
  4. Scroll to the Tips section.
  5. Select Disable (instead of Enable).
  6. Optionally adjust or remove default tip percentages.
  7. Click Save Changes.

This removes tip options from your online checkout flow.

4. Disable Tips in Clover Sport / Venue Systems

For venues using Clover Sport Manager or similar location-based POS:

  1. Go to POS Manager → Locations.
  2. Select the location you want to edit.
  3. Open Payment and Checkout Settings (or Payment Settings).
  4. Find the Allow Tips checkbox.
  5. Toggle it off to disable the tip screen for that location.
  6. Save.

This can be done per location, so you can keep tips on in some areas (e.g., restaurant) and off in others (e.g., pro shop).

5. Disable Tip Prompts via Integrated Systems (e.g., Kennel Connection,

etc.)

Some businesses use third‑party software integrated with Clover (grooming, kennels, etc.). Those systems sometimes have their own toggle that controls whether Clover prompts for tips.

Example (Kennel Connection):

  1. In your integrated system, go to Setup → Business Info → Credit Cards.
  2. Look for an option like:
    • “Disable tip prompt on Clover”
  3. Check that option.
  4. Save.

This is useful if you never accept tips and want to ensure the Clover device never asks, even if your main Clover settings allow it.

6. Additional Tip-Related Settings You Might Want to Adjust

Depending on your setup, you may also see options like:

  • Tip on device vs. tip on receipt
    • “Sign and Tip on Device” vs. “Print Tip Receipts” workflows.
  • Suggested tip percentages
    • Even if you keep tips on, you can customize or remove suggested %.
  • Include non-cash tips in variance
    • Affects how card tips are paid out (cash drawer vs. payroll).

If you fully want to disable tips, focus first on turning off “Ask for tip” / “Allow Tips” ; the rest are secondary.

Common Issues & Troubleshooting

  • I don’t see the Tips option in Setup
    • You might not have admin/owner permissions. Ask the account owner or your POS provider to adjust your role.
  • Tips are still showing after I disabled them
    • Clear cache / refresh the dashboard.
    • If using an integration (online ordering, sport manager, etc.), check that system’s settings too.
  • I only want tips off for certain devices or locations
    • Use location-based settings (e.g., Clover Sport Manager) or per-terminal settings if available.

Quick Step-by-Step (TL;DR)

For most standard Clover setups:

  1. Log in to www.clover.com.
  2. Open Setup.
  3. Click Tips (or go to Payments → tip options).
  4. Uncheck “Ask for tip” / toggle off “Allow Tips”.
  5. Save.

That should stop customers from being prompted to add tips on your Clover devices.

Information gathered from public forums or data available on the internet and portrayed here.