what happens if usps loses my package

If USPS loses your package, the usual outcome is that you first file a Missing Mail Search, and if the item still can’t be found, you may be able to file an insurance claim or request a refund for eligible services. USPS says Missing Mail searches can start 7 days after mailing, and insurance claims for damaged or missing contents should be filed no later than 60 days from the mailing date.

What to do

1. Check the tracking status first.
2. Submit a Missing Mail Search request.
3. File a claim if the package was insured.
4. Request a refund if you used a money-back-guarantee service like Priority Mail Express.

What USPS may do

USPS will try to locate the item, send confirmation and updates, and deliver it to the address you provided if it is found. Sometimes the item cannot be recovered, and undeliverable mail may be sent to USPS’s Mail Recovery Center if there’s enough information to identify it.

Money and responsibility

If the package was insured, compensation is handled through the claims process. If it was not insured, recovery may still be possible, but payment is less certain unless the service includes a guarantee or the seller is responsible under the sale terms.

Practical next step

Have your tracking number, mailing date, sender and recipient addresses, package size/type, and photos or description ready before submitting the search request.

Meta description: If USPS loses your package, start with tracking, then file a Missing Mail Search, and follow with a claim or refund request if your shipment qualifies.