what is onsite warranty
Onsite warranty means the company sends a technician to your location to inspect and repair the product, instead of making you carry it to a service center.
Quick Scoop
In simple terms, it is a “we come to you” warranty. It is common for laptops and other electronics, and it usually covers defects or hardware problems during the warranty period.
How it works
- You report the issue to the brand or service provider.
- A technician visits your home or office.
- They check the product and repair it on-site if possible.
- If it cannot be fixed there, it may be replaced or taken in for further service, depending on the warranty terms.
What it usually covers
- Manufacturer defects.
- Hardware failures.
- Repair or replacement of faulty parts at no extra cost, when the issue is covered.
What it usually does not cover
- Physical damage from misuse.
- Third-party modifications or unauthorized repairs.
- Software issues, viruses, or Windows problems, in some policies.
Onsite vs carry-in
Type| What you do| What the company does
---|---|---
Onsite warranty| Wait at your location| Sends a technician to you 13
Carry-in warranty| Take the product to service center| Repairs it at their
center
If you want, I can also explain onsite warranty vs extended warranty in one simple table.