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what is verizon doing about the outage

Verizon says the major outage has been resolved and that most customers should be back online, but it is still urging people with lingering issues to restart their phones and is promising bill credits for those affected.

What Verizon Is Saying

  • Verizon has publicly apologized, admitting it “let many of our customers down” during the outage and saying it is “working non‑stop” to restore and stabilize service.
  • The company says engineering teams were fully deployed throughout the disruption and remain focused on making sure the network stays stable after service came back.
  • Verizon has stated the outage is now resolved; customers still seeing SOS/no signal are being told to restart devices to reconnect.

What They’re Doing For Customers

  • Verizon has committed to issuing account credits for customers who were impacted, saying it will “make this right” and share details directly on eligible accounts.
  • The carrier says further information about credits and any remediation steps will be communicated via normal customer contact channels, such as account notifications or messages.
  • At the same time, Verizon is facing political pressure: at least one state lawmaker has asked federal regulators to investigate repeated outages and their impact on public safety.

Current Status Of The Outage

  • Reports show the outage peaked with well over 170,000–180,000 disruption reports and affected voice, text, and data across multiple states, including New York, New Jersey, the Carolinas, Texas, and Florida.
  • The disruption lasted roughly 10–12 hours before Verizon announced that service was restored nationwide late Wednesday evening.
  • Tech and news outlets describe this as one of the largest US wireless outages of 2026 so far, with many devices stuck in SOS mode and some 911 connectivity issues reported in major cities.

What You Can Do Right Now

  • Try a full restart of your phone if you still have no service, since Verizon says many lingering issues clear after a reboot.
  • If service is back but spotty, monitor your account and billing over the next cycle for any automatic credits or messages about compensation.
  • If you experienced serious issues (like being unable to reach emergency services), consider contacting Verizon support and documenting the impact, especially as regulators review the situation.

Information gathered from public forums or data available on the internet and portrayed here.