What should a Direct Support Professional do when communicating with an individual?

A Direct Support Professional should communicate directly, respectfully, and at the individual’s level , using the person’s preferred communication method and giving them time to respond.

Quick Scoop

The best approach is to:

• Speak to the individual, not about them.
• Listen actively and let them finish their thoughts.

• Use clear, simple language instead of medical jargon.

• Pay attention to body language, gestures, and other nonverbal cues.

• Be patient, especially if the person uses a communication device or needs extra time.

What This Means

In practice, a DSP should treat communication as a partnership, not a one-way instruction. That means meeting the person where they are, staying calm, and using the mode of communication that works best for them, whether that is speech, writing, signs, a device, or another method. It also means respecting the person’s dignity and self-determination while supporting their ability to express needs, choices, and preferences.

Best Choice

If this is a multiple-choice question, the best answer is usually: speak at eye level and listen attentively.

Example

For example, if an individual uses a communication board or tablet, the DSP should make sure the device is ready, wait patiently for responses, and avoid interrupting or talking over the person.

TL;DR

A DSP should communicate in a way that is respectful, patient, clear, and tailored to the individual’s preferred way of communicating.