when do you click mark as shipped when returning item on ebay

Click Mark as shipped only after you have actually handed the return package to the carrier and have a tracking number. On eBay return workflows, that button is used to record that the return item has been shipped, and you can usually add the tracking number right there.

What to do

1. Open the return request in your eBay purchase history.
2. Ship the item back using the carrier and service you selected.
3. Enter the tracking number.
4. Click Mark as shipped.

Important note

Do not click it before you’ve shipped the package, because the status is meant to confirm that the return is already on its way. If you already shipped it but forgot, you can still add the tracking details in the return flow.

Simple rule

• Returning an item you bought: click it after dropping off the package or once the carrier has accepted it.

• Selling an item and sending it out: use the seller-side shipped option after you’ve sent the order and added tracking.

TL;DR: click Mark as shipped right after you ship the return and enter tracking, not before.