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when i made an amazon return request it didn't give me a kohl's option

Short answer

Not getting a Kohl’s drop‑off option during an Amazon return is common and usually comes down to item eligibility, location proximity, and how your return address is set —not that Kohl’s stopped taking Amazon returns altogether.

Why Kohl’s sometimes doesn’t show up

Several factors can block the Kohl’s option even when a store is near you:

  • Item eligibility : Not every Amazon item is eligible for Kohl’s drop‑off. Some sellers or product categories are excluded, and Amazon’s system will only show Kohl’s when the specific item qualifies.
  • Proximity / address logic : Amazon often uses your return address (not just your GPS) to decide which drop‑off locations to show. If your saved address is far from a Kohl’s, the option may not appear.
  • Account / app quirks : Users have reported that changing location permissions, using the app vs. website, or even starting the return while physically near a Kohl’s can affect whether the option appears.
  • Rollout / testing changes : Over time, Amazon has adjusted which locations and options are shown in different areas, so some people see Kohl’s disappear for months at a time.

Workarounds people have used successfully

These are the most consistently reported fixes from forum discussions:

1) Change the return address to a Kohl’s (or very close to one)

During the “How would you like to return your items?” step:

  1. Start the return as normal.
  2. On the drop‑off options page, look for your address (often top‑left of the box) with a “Change” link.
  1. Enter:
    • The exact address of your nearest Kohl’s , or
    • An address you know is very close to a Kohl’s (even a friend’s or a saved “return address” labeled clearly so you don’t ship orders there by mistake).
  1. After changing the address, the Kohl’s drop‑off option often appears in real time.
  1. Complete the return, then go back into your address book and:
    • Make sure your home address is still the default for shipping.
    • Optionally rename the Kohl’s address something like “Kohl’s – returns only” to avoid confusion.

Many users say this reliably brings the Kohl’s option back even when it was missing before.

2) Try the Amazon app with location enabled

Some people only see Kohl’s when:

  • Using the mobile app instead of the desktop site.
  • Having location permissions set to “allow while using the app.”
  • Starting the return while physically in or near the Kohl’s parking lot.

If you usually do returns on a computer, try the app as a test.

3) Contact Amazon Customer Service

If the above doesn’t work:

  • Start a chat or call Amazon support about that specific order.
  • Mention that:
    • There’s a Kohl’s very close to you.
    • You normally could use Kohl’s but it’s not showing as an option.
  • Ask them to:
    • Check if the item is eligible for Kohl’s drop‑off.
    • Manually enable Kohl’s as a return option or provide a Kohl’s QR code if possible.

Several users report that reps can override or fix this once they understand the situation.

When Kohl’s truly won’t be an option

Even with workarounds, Kohl’s may not be available if:

  • The seller or product type is excluded from Kohl’s returns (common with some third‑party sellers or special categories).
  • Your region simply isn’t being served with Kohl’s drop‑off for that item at that time due to Amazon’s internal routing rules.

In those cases, you’ll typically see alternatives like:

  • UPS drop‑off
  • UPS pickup
  • Other retail partners (e.g., Staples in some areas), depending on what Amazon offers locally.

Practical step‑by‑step to try right now

  1. Go to Your Orders → select the item → Return or replace items.
  2. Choose your reason and continue to the drop‑off options screen.
  3. Look for your address on that screen and click Change.
  1. Type in your nearest Kohl’s store address (look it up on Google Maps first).
  2. Watch the drop‑off options refresh; if Kohl’s appears, select it and finish the return.
  3. Afterward, go to Your Addresses and ensure your home address is set as default. Rename the Kohl’s address clearly to avoid future mix‑ups.

If Kohl’s still doesn’t show up after this, the item is likely ineligible or your area isn’t being routed to Kohl’s for that return; in that case, contacting Amazon support is the next best step.

TL;DR: The missing Kohl’s option is usually about item eligibility and how Amazon interprets your return address/location. Changing the return address to a Kohl’s (or very near one) during the return flow is the most reliable fix people report, followed by trying the app with location on or asking Amazon support to enable it.

Information gathered from public forums or data available on the internet and portrayed here.