where to find query on icegate portal

On the ICEGATE portal, you can find and raise queries mainly under the “Public Enquiries” section from the home page, and also via specific services like “Status of BE in RBI – IDPMS” , “CB Wise Daily Summary” , and grievance modules, depending on the type of query you need.

Quick location: where the “query” area is

1. From the ICEGATE home page
   • Go to: https://www.icegate.gov.in/
   • On the home page, look for the menu/link labeled “Public Enquiries”.

 * Clicking this opens a submenu where you can:
   * Check status of documents (e.g., Bills of Entry, Shipping Bills).
   * Raise queries/retrieve replies on filings.
   * Access grievance tracking.

2. Inside “Public Enquiries” you typically find options like:
   • Status of BE in RBI – IDPMS – to check Bill of Entry status and related queries.

 * **CB Wise Daily Summary** – to view summaries of Bills of Entry filed against a PAN, useful when you need to query your own filings.

 * Other enquiry services related to Shipping Bills, e-payments, etc.

How to actually raise a query

The exact wording “raise a query” may appear as:

• Register grievance / Query :
  • After logging in to the ICEGATE user portal :
    1. Go to “Taxpayer’s Grievance Application” (or similar).
    2. Choose “Register BE (Bill of Entry) Grievance” or “Register Query” if available.
    3. Enter BE details (number, date, port code) and submit.

* You will get a **grievance/query number** for tracking.

• Track query/grievance status :
  • In the same section, choose “Track BE Grievance” or “Track Query”.
  • Search by:
    • Grievance/query number, or
    • BE details (number, date, port).

If you are using GST portal instead

ICEGATE also mentions that some queries can be raised via the GST portal under “Search BOE Option” in User Services :

• Log in to the GST portal.
• Under User Services → Search BOE Option , enter:
  • Port code, BOE number, BOE date, reference date.
• This shows statuses like Open, Ready, Assessed, Closed, which can be used to understand and query your document status.

If you cannot find the exact link

• Use the ICEGATE Site Map : https://www.icegate.gov.in/sitemap – it lists “Search BoE & Query” related links.

• Check the FAQs / Quick Help PDF (often named “ICEGATE Quick Help”) on the ICEGATE site for step-by-step screenshots about enquiries and queries.

• Contact ICEGATE Helpdesk:
  • Email: icegatehelpdesk@icegate.gov.in
  • Toll-free: 1800-3010-1000.

Short answer:
Go to the ICEGATE home page → click “Public Enquiries” → choose the relevant service (e.g., Status of BE, CB Wise Daily Summary, or grievance/query registration) to find and raise your query.

Information gathered from public forums or data available on the internet and portrayed here.