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where to return att equipment

You can return AT&T equipment at certain shipping partners or an AT&T store, but you need to follow their rules so you don’t get hit with unreturned‑equipment fees.

Where to return AT&T equipment

Main options:

  • An official AT&T store that accepts equipment returns (not all do, so it’s smart to call first).
  • A FedEx Office Print & Ship Center that participates in the AT&T return program.
  • The UPS Store locations that AT&T uses for prepaid equipment returns.

At these FedEx Office or UPS Store locations, staff scan your equipment and ship it back using AT&T’s return program, so you shouldn’t have to pay for shipping.

How the process usually works

  1. Check your AT &T email/letter. It normally lists which devices must be returned and by what date (often 14–21 days after disconnect/upgrade).
  1. Gather everything. Modem/router, gateway, receivers, power cords, remotes—anything AT&T marked as “return.”
  1. Go to FedEx Office or The UPS Store. Bring your equipment and AT&T account number; tell them it’s an AT&T equipment return.
  1. Get a receipt and tracking. Make sure the clerk scans each item and gives you a receipt; don’t just drop the box in a bin.

Some customers also receive an AT &T return kit with a prepaid label; in that case you pack the gear, put the label on, and drop it at the specified carrier (often UPS for internet/U‑verse, FedEx for some fixed wireless gear).

Important timing and fees

  • You typically must return equipment within about 14–21 days of disconnecting or changing service to avoid non‑return fees.
  • Equipment should be undamaged ; damage or missing items can result in charges on your final bill.

A quick example: you cancel AT&T Internet today, receive a notice saying return the gateway and DVR within 21 days, take them to a FedEx Office with your account number, get a receipt, and then keep that receipt until your final bill shows no equipment charges.

Mini FAQ

  • “Can I return AT &T equipment to any store?”
    Some AT&T stores accept returns, but not all, so it’s best to confirm with your local store first.
  • “Do I pay for shipping?”
    When you use the approved FedEx Office or UPS Store program or an official return kit, shipping is typically prepaid by AT&T.
  • “What if I wait too long?”
    If you miss the return window or don’t send everything back, AT&T can charge you non‑return or damage fees on your final bill.

Bottom line: To safely return AT&T equipment, take all required devices and your account number to a participating AT&T store, FedEx Office Print & Ship Center, or The UPS Store, have them scan each item, and keep your receipt until your final bill is clear.

Information gathered from public forums or data available on the internet and portrayed here.