which technique should you use when giving b... ~~
You’re likely referring to the communication skill of giving feedback , and the question that’s often phrased like: “Which technique should you use when giving both positive and negative feedback?” The classic answer: the “sandwich” (or “feedback sandwich”) technique.
What the feedback sandwich is
You structure your message in three layers:
- Start with a positive
- Highlight something the person is doing well.
- This lowers defensiveness and shows respect.
- Add the constructive part (the “meat”)
- Clearly describe what needs to change: behavior, impact, and expectation.
- Stay specific and focused on actions, not personality.
- End with a positive / encouragement
- Reaffirm your confidence in the person.
- Point to strengths they can use to improve or to a positive future outcome.
Example:
“Your reports are always on time and very thorough.
One thing that would make them even more effective is simplifying the charts so non‑experts can understand them quickly.
I know you’re great at explaining complex ideas simply, so I’m confident you can adjust this for the next report.”
Why it’s often recommended
- Reduces defensiveness so the person can actually hear the critical point.
- Balances positive and negative, so the relationship feels respected.
- Gives direction : what to keep doing and what to change.
Limits and alternatives
Many managers and coaches now point out that the sandwich can feel insincere if overused or obviously formulaic. Some prefer:
- SBI model (Situation–Behavior–Impact): “In yesterday’s meeting (situation), you interrupted John several times (behavior), which made it hard for him to share his ideas (impact).”
- Radical candor : be both kind and direct, without hiding criticism inside forced praise.
Still, if the question is a multiple‑choice style prompt about “which technique to use when giving both positive and negative feedback,” the expected textbook answer is:
Use the “feedback sandwich” technique, starting with a positive comment, giving the negative or corrective feedback, then ending with another positive or encouraging comment.