CheapTickets (cheaptickets.com) is a long‑running online travel agency that offers discounted flights, hotels, car rentals, and vacation packages, but it has a very mixed reputation with travelers.

What CheapTickets.com is

  • CheapTickets is an online booking platform where users can search and book flights, hotels, vacation packages, cars, and activities, often marketed with promotions like “cheap flights” and “Secret Bargain Hotels.”
  • The site is part of the broader online travel marketplace ecosystem, competing with other OTAs by highlighting discounted fares and member rewards like “CheapCash” on certain bookings.

Recent reviews and reputation

  • On Trustpilot for cheaptickets.com, many recent reviewers report being disappointed overall, with frequent complaints about booking problems, refund difficulties, and feeling misled by prices or fees.
  • Some customers describe the company very negatively, calling it dishonest or saying they were charged more than expected after changes or cancellations, and warn others to avoid booking there.

Common positives users mention

  • When things go smoothly, reviewers note that prices can be lower than airline or hotel direct rates and that the platform sometimes finds combinations of flights that reduce total trip costs.
  • Users who had good experiences say the site is easy to navigate, bookings are quick, and they appreciate the ability to compare multiple options in one place.

Frequent complaints and risks

  • Many negative reviews focus on customer service: long wait times, difficulty getting through, and frustration resolving issues like schedule changes, cancellations, or booking errors.
  • Travelers also report surprise charges or feeling that the company did not honor advertised prices—for example, bookings being canceled or repriced, or high “agent fees” added during changes after purchase.

Practical tips if you consider using it

  • Take screenshots of every step of your booking (final price, fare rules, baggage info, and any change/cancel policies) so you have records if something goes wrong later.
  • Compare the total price (including bags and fees) directly with the airline or hotel before paying; in many reviews, problems arise when customers need changes or refunds and must deal through the intermediary rather than directly with the airline.

Information gathered from public forums or data available on the internet and portrayed here.