You can claim the WA Fuel Support Payment without using the app , because the WA Government says alternative claim options will be available for people who are unable or do not wish to use it.

What’s known now

  • Claims open from 1 July 2026.
  • The app is the fastest option, but it is not the only option.
  • The government has said eforms and paper forms will also be available from 1 July 2026, and those may take up to six weeks to process.
  • More detailed instructions for the non-app options have not been fully released yet.

What to do next

  1. Wait until 1 July 2026 if you want to use the non-app method.
  1. Watch for the government’s published details on the eform or paper claim process.
  1. If needed, use the ServiceWA support contact for general help: 13 33 WA (13 33 92) or [email protected].

Eligibility basics

The payment is for motorists with a valid Western Australian driver’s licence , including learner, provisional, and extraordinary licences. The government also says you can set up the app in advance if you change your mind later, but you do not need to rely on it if you prefer another claim path.

Simple answer

If you do not want the app, the current official position is: use the alternative claim option once it opens on 1 July 2026. The exact non-app steps have not been published yet.

TL;DR: You should be able to claim without the app through eforms or paper forms , but the full instructions are still pending.