You get the $20 Verizon credit through your My Verizon account, but only if you were affected by the recent nationwide outage and Verizon flags your account as eligible.

What the $20 Verizon credit is

  • Verizon had a major outage in mid‑January 2026 that knocked out calls, texts, and data for many customers for several hours.
  • As a make‑good , Verizon is offering a one‑time $20 account credit to impacted customers, meant to cover “multiple days of service” on average.
  • The $20 credit is per account, not per line or per device, so multi‑line plans only get one credit.

Basic steps to get the $20 Verizon credit

  • Log in to your My Verizon account, preferably in the mobile app, since that is where Verizon is directing people to redeem the credit.
  • Wait for an official text from Verizon saying your $20 credit is ready, then follow the link or in‑app prompt to accept it.
  • The option may not show up instantly; Verizon has said it can take time before the credit appears in the app for all eligible accounts.

Where to tap in the My Verizon app

  • When the credit is live on your account, you should see a banner or action item in the app (often under something like a “Take action” or similar section) to review or redeem your outage credit.
  • Some users report that updating the My Verizon app to the latest version made the “take action” or credit prompt appear when it wasn’t visible before.
  • If you only see a generic outage‑resolved notice and no clear “accept” or “redeem” button, you may have to check back later as Verizon finishes enabling credits on all accounts.

If the credit doesn’t show up

  • One option is simply to wait for the text Verizon says it will send to impacted users, then claim the credit through the link or through the app after you receive that message.
  • A faster route many people report working is contacting Verizon support (chat, phone, or online) and asking them to apply the $20 outage credit manually to your account.
  • If support says you are not eligible, it likely means Verizon did not flag your line as impacted during the outage; in that case, the credit usually will not be applied.

Quick reminders and safety notes

  • Only click on text links that clearly come from Verizon’s official short codes or known numbers, as Verizon has said the outage‑credit text will include a link to claim the $20.
  • If unsure whether a message is real, you can log into My Verizon directly (without using the link) or contact customer service and ask them to confirm and apply the credit.
  • The credit is a one‑time account credit; it won’t repeat monthly and is intended only for this specific outage event.

Information gathered from public forums or data available on the internet and portrayed here.