Roblox VNG support tickets usually take about 24 to 48 hours to get an initial reply, but delays of several days to around 3 weeks are also reported when support is busy or the issue needs a human review.

What people report

  • Some players say they get a first response in 18 to 48 hours.
  • Others report waiting 5 days, a week, or even longer with no reply yet.
  • One Roblox Developer Forum post about VNG support specifically mentions waits of up to 21 days.

Practical expectation

For a normal ticket, a good expectation is 1–2 days for a first response , but for VNG-related tickets, it can stretch to 1–3 weeks depending on volume and the issue type.

What to do while waiting

  • Check your email spam folder for the automated confirmation and replies.
  • Make sure the email linked to the ticket is correct.
  • If there is no response after several days, some users suggest sending a follow-up or opening a new ticket, though experiences vary.

Table

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Reported wait Source type What it suggests
18–48 hours Guide / user reports Common first-response window
5 days to 1 week User reports Not unusual for slower cases
Up to 21 days Forum report about VNG support Possible for VNG-specific delays
**TL;DR:** Expect **24–48 hours** if things are moving normally, but for Roblox VNG support, it can realistically take **up to 1–3 weeks** in slower cases.