Rockstar Support usually responds in about 24 to 48 hours , but it can stretch to several days if tickets are busy or the issue needs escalation.

What people report

  • Some users say they get an initial reply in minutes to a few hours.
  • Others report 1–2 days for a normal response.
  • In busier periods, waits of a week or more do happen.

Practical expectation

For a typical support ticket, the safest expectation is around 2 days , with faster replies possible for simple account issues and slower replies for complex problems.

Quick scoop

If you submitted a ticket and it’s been less than 48 hours, that’s still pretty normal for Rockstar Support.

[16][13] [14][12][15][18] [15][18][13]
Reported response timeWhat sources suggest
Minutes to hoursSometimes happens for straightforward cases
24–48 hoursMost common expectation
Several days to a week+Possible during high ticket volume or escalations