To access an Australia Post parcel locker, you usually need a MyPost account, a parcel locker address, and the one-time access code sent when the parcel arrives. Australia Post says you can collect parcels 24/7 from a parcel locker, using the access code provided in your notification.

How it works

  1. Create or log in to your free MyPost account and choose a Parcel Locker location. Australia Post says you can do this in the app or on the site, then your Parcel Locker address becomes ready to use.
  1. Use that Parcel Locker address at checkout when ordering online. Australia Post says the locker address is the delivery address you enter for the parcel.
  1. Wait for the delivery notification. Australia Post says you’ll receive an SMS or email once the parcel is ready for collection, with your access code.
  1. Go to the locker, enter the code, and also use the identifying detail requested by the locker system, such as the last digits of your customer number or the mobile number linked to the alert. Australia Post’s partner guidance says the parcel is then released for pickup.

Important details

  • The parcel is usually held in the locker for 48 hours, then moved to a nearby Australia Post facility for collection.
  • Australia Post says parcel lockers are free and available at 24/7 locations across Australia.
  • If you need a nearby locker, Australia Post’s locator lets you search Parcel Lockers and save one for deliveries.

If it’s not opening

If the code does not work, the most common fixes are checking that you’re using the right notification code, the correct linked mobile number, and the exact locker address or customer details from your MyPost account. Australia Post’s instructions indicate the locker access process depends on the code plus the matching account details.

Meta description: How to access an Australia Post parcel locker: set up MyPost, use the locker address at checkout, then collect with the access code sent by SMS or email.

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