You can cancel a Foxtel from Telstra service by contacting Telstra and requesting disconnection. Telstra says you can also start by managing the service in My Telstra, but you may still need to contact them to complete the cancellation.

How to cancel

  • Contact Telstra support and ask to cancel your Foxtel from Telstra service.
  • You can also check your plan in My Telstra, then choose the option to cancel your service and follow the prompts.
  • If your Foxtel is part of a bundle or still under contract, Telstra says an Early Termination Charge may apply.
  • If you have equipment, Telstra may require you to return the Foxtel set top box, power lead and smartcard where applicable.

What to expect

Telstra says they will tell you the payout amount if a contract fee applies, and they will send return instructions by SMS, email or post if equipment must be sent back. If equipment is not returned, an Unrecovered Equipment Fee may be charged.

Useful option

If you want to avoid cancellation surprises, check your contract status first in My Telstra, then confirm the final disconnection details with Telstra support. Telstra also notes that if you’re considering cancelling because you want a different plan, they can discuss other options first.

Source note

This answer is based on Telstra’s support information and public information available online.