To cancel a Harvey Norman online order, contact their customer service as soon as possible because cancellation depends on whether the order has already been processed or shipped. For New Zealand, Harvey Norman says you can try calling 0800 088 144 or using their contact form.

What to do

  1. Find your order number and payment details.
  2. Contact Harvey Norman customer service right away.
  3. Ask whether the order can still be cancelled before dispatch.
  4. If it has already shipped, ask about returns or cancellation after delivery.

Important details

  • If the order has already been accepted and paid for, cancellation may still be possible, but only if it has not been processed or shipped yet.
  • For some regions, Harvey Norman directs customers to a customer service team or contact form for online order cancellations.
  • In Ireland, online orders can be cancelled by notifying them through a cancellation form or contact form, with return rules applying if the goods are already delivered.

If the order already shipped

If dispatch has already happened, you usually cannot “cancel” in the normal sense; instead, you may need to return the item under their returns policy. In Ireland, for example, customers must notify within 14 days of delivery and return the goods in resaleable condition.

Useful message to send

Hi, I’d like to cancel my online order. My order number is [order number]. Please let me know whether it can still be cancelled before dispatch.

Which country are you ordering from?

The exact cancellation method depends on the Harvey Norman country site.