For most Amazon delivery problems, the fastest way to complain is through your order in the Amazon app or website, then using “Problem with order” / “Delivery issues” to request a refund, replacement, or to report the driver’s behavior.

Quick Scoop

If you’re searching “how to complain about Amazon delivery,” here’s the short version:

  • Go to Your Orders , pick the problem delivery, and tap Problem with order / Need help / Delivery issues.
  • Choose the right issue: late , not delivered , damaged , wrong item , or driver behavior.
  • Use chat or phone support to ask for a refund, replacement, or shipping-fee credit where applicable.
  • If it’s about rude or unsafe behavior by a driver, also use “Feedback on delivery / Delivery agent behavior” and escalate via chat or call if it feels serious.

Main Ways To Complain

1. Through your order (standard issues)

Use this when your package is late, missing, damaged, or wrong. On the app or website:

  1. Open Amazon and go to Your Orders.
  2. Select the order with the delivery problem.
  3. Tap Track package , Need help , or Problem with order / Problem with delivery (names vary by region).
  1. Pick the closest issue:
    • “Shipment is late / Did not arrive”
    • “Package damaged”
    • “Item not received but marked delivered”
    • “Wrong item received”
  1. Choose what you want:
    • Refund
    • Replacement
    • Re‑delivery where available

Tips when describing the issue:

  • Include dates , photos of damage, and any tracking anomalies.
  • Use clear keywords like “late,” “missing,” “damaged,” “incorrect item” so the system routes you correctly.

In many forum stories, users mention getting shipping refunds, small credits, or Prime extensions when guaranteed delivery times are missed, especially if it happens repeatedly.

2. Reporting driver behavior or delivery conduct

Use this if the driver was rude, careless, or dishonest. Via app options:

  1. Go to Your Orders → select the order.
  2. Tap Need help / Problem with delivery / Feedback on delivery.
  3. Look for options like:
    • “Delivery agent behavior”
    • “Package left in an unsafe place”
    • “Marked delivered, not received”
  1. Write what happened in calm, factual language:
    • What the driver did or said
    • Date, time, location
    • Any photos, camera footage, or screenshots you have

Escalate via support:

  • Use chat or request a call to speak with support and ask them to send feedback to the local delivery team/manager.
  • If the behavior is threatening, harassing, or criminal (e.g., theft, assault), forums and guides advise:
    • Keep evidence (CCTV, photos, messages).
    • File a report with local police and mention this was an Amazon driver, with any ID you have.

3. Using chat, phone, email and social media

Sometimes the in‑app flow is not enough or you want a human quickly. Chat & call support:

  • Go to the Help / Customer Service section from the main menu.
  • Choose “An order I placed” → select the order → Shipping or delivery issues.
  • Start a chat or request a call.

Why chat is useful:

  • You get a written record of promises (refunds, credits, timelines).
  • You can copy the transcript if you need to escalate later.

What to ask for (depending on issue):

  • Late delivery:
    • Refund shipping fees (if you paid for guaranteed delivery).
    • Credit or membership extension if late deliveries are a pattern.
  • Damaged / wrong / missing:
    • Refund or replacement.
    • Note if the box was clearly mishandled.

Social media escalation:

  • If normal support is slow, some guides suggest posting a polite, factual message tagging Amazon’s official accounts (e.g., on X/Twitter or Facebook).
  • Do not post sensitive personal data; use order numbers only in private messages once they contact you.

Sample Complaint Phrases

You can adapt these when contacting support or writing a letter.

  • Late delivery:

“My order [order number] did not arrive by the guaranteed delivery date. I’d like help with a refund of shipping fees or an appropriate credit.”

  • Damaged package:

“My order [order number] arrived today, but the packaging was torn and the item is damaged ([brief description]). I’d like a replacement or refund.”

  • Missing but marked delivered:

“Tracking shows my order [order number] as delivered, but I never received it. There’s no package at my address and neighbors do not have it. Please investigate and resend or refund.”

  • Driver behavior:

“The delivery agent for order [order number] behaved unprofessionally on [date] at [time]. They [brief, factual description]. I’d like this reported to the delivery team and noted on my account.”

Extra Tips from Forum Discussions

  • Some users say they get small goodwill credits or Prime extensions when delivery promises are repeatedly missed, especially if they complain no more than about once a month for chronic late deliveries.
  • Feedback about specific routes or apartment complexes often goes to local Amazon Logistics managers, who may coach or discipline drivers, according to driver and customer posts.
  • Community advice repeatedly warns: use complaint channels responsibly , because false or abusive reports can backfire, including account warnings.

Bottom note: Information gathered from public forums or data available on the internet and portrayed here.