For most Game Pass games on PC, the crash log is usually in the game’s own Saved/Logs or Crashes folder, not inside the Xbox app itself. Xbox support also recommends using Verify and repair in the Xbox app if files are missing or the game is crashing.

Where to look

Common places to check are:

  1. C:\Users\<your name>\AppData\Local\[GameName]\Saved\Logs
  2. C:\Users\<your name>\AppData\Local\[GameName]\Saved\Crashes
  3. C:\Users\<your name>\Documents\My Games\[GameName]\Saved\Logs
  4. The game install folder under XboxGames\...[GameName]\Content\... for a launcher log or crash dump, depending on the title. [][][]

Fast way to find it

  • Press Win + R
  • Try these one at a time:
    • %localappdata%
    • %appdata%
    • %userprofile%\Documents
  • Then search for the game name, Saved, Logs, or Crashes.
    Some Game Pass titles also report crashes through Windows Error Reporting, so the crash may show up in Event Viewer even if you cannot find a folder log. [][]

If you cannot find any log

  • Open the Xbox app.
  • Go to My Library.
  • Select the game.
  • Choose More options (…) > Manage > Files > Verify and repair.
    If it still crashes, check Windows Event Viewer for the error time and message, because that can help identify whether the issue is the game, GPU drivers, or a missing file. [][][]

Helpful detail

If you tell me the exact game name , I can give you the most likely exact crash-log path for that title.