To refund a digital game on Xbox, sign in to your Microsoft account on the Xbox refund request page, find the purchase in your order history, and submit a refund request if it’s eligible.

Basic steps

  1. Open the Xbox/Microsoft refund request page and sign in with the account used to buy the game.
  1. Go to your purchase or order history and find the game.
  1. If the game is eligible, choose it and click Request a refund.
  1. Pick the reason that best matches your situation, add details, then submit.

Common eligibility rules

  • Requests are typically expected within 14 days of purchase.
  • The game usually must not have a large amount of play time.
  • Refunds are more likely for accidental purchases, billing errors, technical problems, or buying the wrong version.

What to expect

Microsoft usually reviews the request and may respond within about 72 hours. If the option doesn’t appear for your game, it usually means the purchase is not currently eligible.

Quick note

This applies to digital game purchases, not physical discs or hardware.