To return a Foxtel box at an Australia Post outlet, you generally need a Foxtel return reference number first, then take the set-top box to the post office during business hours. Foxtel’s return page says only set-top boxes are accepted, and remotes and cables can be kept and reused.

What to do

  1. Get your return reference number from Foxtel’s return process before you go.
  1. Bring the set-top box to an Australia Post outlet.
  1. If you have packaging or the return paperwork, take that too; Australia Post receipts are worth keeping for your records.
  1. Hand over the box and reference details, and the post office should process the return.

Without a box or label

You may still be able to return it without your own shipping box, because the Foxtel return instructions and examples indicate the key requirement is the reference number and the set-top box itself, not a full retail carton. If you do have the original carton, it can make transport safer, but it does not appear to be the core requirement.

Useful note

A forum-style report says some people were told the post office can handle the return once the Foxtel code or reference is shown, and that keeping the receipt is important. Another source suggests not every location is covered, so finding a participating outlet matters.

Meta description

Return your Foxtel set-top box at Australia Post by getting a Foxtel reference number first, then dropping off the box at a participating outlet.

TL;DR: get the Foxtel return reference number, take the set-top box to Australia Post, and keep the receipt.