In this ticket-tracking context, “I don’t have the assigned to” most likely means the speaker is saying they are not the current assignee of that ticket, even if they may have worked on it before or are the one tracking it. Systems often distinguish between a ticket being assigned to someone now versus being previously assigned to them.

What it usually means

  • Current assignee: the person responsible right now.
  • Not assigned to me: I’m not the person currently owning the ticket.
  • Was assigned to me: I handled it before, but it has since moved to someone else.

In your example

If Agent X managed the ticket before but it is currently assigned to Agent Y , then the phrase usually means:

  1. Agent X is saying they do not currently own the ticket.
  2. The ticket may still appear in history as having been handled by Agent X.
  3. The wording is probably awkward or ungrammatical shorthand for “I don’t have it assigned to me” or “it’s not assigned to me now”.

Plain-English rewrite

A clearer version would be:

  • “This ticket is currently assigned to Agent Y, not Agent X.”
  • “Agent X worked on it earlier, but it’s now owned by Agent Y.”
  • “I’m not the current assignee.”

Why the wording sounds odd

“I don’t have the assigned to was ” is not standard English. It sounds like a broken or shorthand internal note, possibly mixing up “assigned to,” “was assigned to,” and “currently assigned to”.

In ticket systems, the key question is usually not who touched the ticket before, but who it is assigned to right now.

TL;DR

It most likely means the ticket is not currently assigned to Agent X; it is assigned to Agent Y.