eBay usually asks for photos if you’re reporting the item as damaged, defective, or not as described, and sometimes a short explanation of the issue. In many return flows, you’ll also need to choose a reason for the return, and if a seller approves it, eBay may generate a return label and packing slip rather than asking for extra files.

What they may ask for

  • Photos of the item, especially if it arrived damaged or wrong.
  • A brief description of the problem or reason for return.
  • Sometimes order details or return tracking information after the return is approved.

What to expect in practice

For a normal buyer return, the main thing eBay asks for is the return reason ; photos are optional unless the issue needs proof. Once the return is accepted, you may get a label by email and may need to print it, along with a packing slip in some cases.

Simple rule

If eBay is asking for “files,” it most often means photos of the item or damage, not documents like ID or receipts. The exact request depends on the reason you selected and the seller’s return policy.

TL;DR: eBay usually wants photos plus a short explanation when you start a return, and after approval it may ask you to use or print a return label and packing slip.