Verizon is facing a mix of customer frustration over pricing, customer service, and digital experience, even though its network quality is generally seen as strong in many areas. Most of what is “wrong” with Verizon right now comes down to how it treats customers, not whether phones can get a signal.

Quick Scoop

  • Sticker shock and fees : Many customers say Verizon is simply too expensive compared to rivals, especially once promos expire and extra fees, device payments, and add‑ons stack up.
  • Customer service fatigue : Common stories include long hold times, being transferred repeatedly, getting conflicting answers, and having to fight to fix obvious billing or account errors.
  • Billing and cancellation drama : People complain about surprise charges, difficulty canceling lines, being billed after disconnecting, and feeling like policies are “gotchas” rather than fair practices.
  • Clunky app and website : A recurring theme in forums is that Verizon’s site and app are buggy, slow, and confusing to navigate, especially for managing promos, bundles, and cancellations.
  • Still strong network (in many places) : Despite the complaints, Verizon’s network quality and coverage are still a key reason many people stay, which makes the service and billing issues feel even more frustrating.

What People Say Is “Wrong”

1. Pricing and Value

  • Verizon is often called one of the most expensive major carriers, with reviewers unhappy about high monthly bills and recurring increases.
  • Customers report feeling bait‑and‑switched when “free” or heavily discounted devices/streaming bundles later show up as unexpected charges or long‑term commitments.

2. Customer Service Problems

  • Many recent reviews describe support as slow, unhelpful, or inconsistent, with customers repeating their story to multiple agents and still not getting a fix.
  • Some complaints say issues are closed without resolution, promised callbacks never come, and escalation paths are unclear or exhausting.

3. Billing, Promos, and Cancellation

  • There are repeated claims of being billed after requesting disconnection, charged for lines that were supposed to be canceled, or stuck with “free” services that start billing later.
  • Customers describe cancellation as intentionally difficult, with long chats, repeated timeouts, and policies that feel designed to delay or discourage leaving.

4. Digital Experience (App & Website)

  • Users on forums frequently complain that the Verizon app and website are buggy, time out during chats, or make simple tasks like changing plans or redeeming offers weirdly complex.
  • This tech friction amplifies other problems: when billing is wrong and the app is broken, frustration skyrockets because nothing feels easy to fix.

5. Why People Still Stay

  • Many customers acknowledge that Verizon’s network quality and coverage are solid or even excellent in their area, which keeps them from switching despite the headaches.
  • Others stay because they are locked into device payment plans, bundled discounts with family/friends, or business accounts that are hard to move.

Bottom line / TL;DR: If you hear people asking “what is wrong with Verizon,” they are usually talking about high prices, messy billing and promos, and stressful customer service and cancellation experiences, not that the network itself suddenly stopped working. Information gathered from public forums or data available on the internet and portrayed here.