If you are exposed to any PHI (Protected Health Information) while delivering a gig, you should immediately stop what you are doing with that information and report it through the company’s official support or compliance channel, not to the customer, sender, or your friends. For Roadie-type platforms, the correct step is specifically to contact the platform’s support team (for example, “Roadie support”) so they can document, investigate, and handle the incident in a HIPAA‑compliant way.

What PHI Exposure Means

PHI is any health‑related information that can be linked to an individual, such as name plus medical details, insurance numbers, or appointment and lab information. Even brief or accidental access (like seeing paperwork or labels with medical details during a delivery) counts as exposure and must be treated seriously.

Immediate Actions To Take

  • Stop viewing or handling the PHI any more than absolutely necessary, and do not copy, photograph, or share it.
  • Do not talk about what you saw with friends, on social media, or with the customer or sender, because that could create a further privacy breach.
  • Contact the platform’s official support or safety/compliance team right away (for example, “Contact Roadie support” is the explicitly correct option for that gig platform scenario).

Why You Should Not Contact Others

  • Contacting friends offers no protection and can actually spread the sensitive information further.
  • Emailing the customer or contacting the sender directly might expose more PHI or put you in the position of giving improper assurances or instructions.
  • The company’s support/compliance team is responsible for logging the incident, assessing risk, and, if required, notifying affected individuals and regulators under HIPAA‑style rules.

What The Company Typically Does Next

  • They document the incident, preserve any necessary evidence, and evaluate how serious the exposure was.
  • They may provide you with refresher training and instructions on how to avoid similar situations in the future, while also updating internal procedures or technical safeguards.

One‑Sentence TL;DR

If you’re exposed to PHI during a gig, do not discuss or handle it further yourself—report it immediately to the gig platform’s official support/compliance channel (e.g., “Contact Roadie support”) and follow their instructions.