When the author remarked that a certain pair of boots he had got earlier creaked, Mr Gessler was deeply disturbed and pained because it questioned his workmanship and pride in his craft. He stared at the author for some time in surprised silence, as if hoping he would withdraw or soften the remark, showing how seriously he took any criticism of his boots.

After that, he firmly said that the boots should not have creaked and asked the author to send that pair back to him. He even promised that if he could do nothing to set them right, he would remove their cost from the bill, proving his honesty, sense of responsibility, and the high value he placed on quality.