For Chase Zelle, the recipient’s unique ID is usually their U.S. email address or U.S. mobile phone number that they use for Zelle enrollment. Chase’s help pages say you add a recipient using an email or U.S. mobile number, and Zelle’s profile rules say an email address and U.S. mobile number can be enrolled with one bank account only.

What to enter

  • Email address if that is what the person registered with Zelle.
  • U.S. mobile number if that is their Zelle registration.
  • In some Chase/Zelle screens, this may be described as a Zelle tag or contact identifier, but it still points to email or mobile number.

Practical tip

Before sending money, confirm with the recipient which email or phone number is linked to their Zelle profile, because that is what the transfer will use. Chase also notes that you can send to people you know and trust using those contact details.

Simple example

If your friend says, “My Zelle is my Gmail,” then you enter that email. If they say, “Use my phone number,” you enter the U.S. mobile number instead.