CeX usually provides the voucher by email once the trade-in has been completed, often within a few hours, though some people report it taking up to a day or even a week in busier cases.

What people are seeing

  • One CeX support result says posted-in items are tested and processed within about a week.
  • Reddit users report voucher emails arriving in a few hours, 30–60 minutes after processing, or sometimes the next day.
  • If it still has not arrived after a day or so, people commonly suggest checking with the store or customer support.

Postage note

CeX’s delivery fee page shows a £2.95 postage and packaging fee per individual item, which is separate from when the voucher is issued.

Practical read

If you’ve already handed the item over or sent it in, the voucher should usually follow after processing, not before. If it is a Drop & Go or posted order, a delay often means the item is still in the queue, not necessarily that something is wrong.

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