Agents can find the Authorized to Offer (A2O) Guidelines on the UnitedHealthcare Jarvis agent portal.

Quick answer

If this is about AARP Medicare Plans and the A2O program, the guidelines are not on a public consumer site. Agents must log in to the UnitedHealthcare agent portal (Jarvis) and go to the knowledge center/Authorized to Offer section to access the official A2O Program Guidelines PDF and related rules.

Where exactly they’re located

  • On training/quiz questions, the expected answer to “Where can agents find the Authorized to Offer Guidelines?” is “Jarvis.”
  • UnitedHealthcare hosts the “Authorized to Offer (A2O) Program Guidelines” for AARP Medicare Plans as internal or agent‑use‑only PDFs and pages, accessible after login to their agent systems, including Jarvis and associated portals.
  • These guidelines describe A2O levels, production and certification requirements, and marketing material access, and they are explicitly marked as confidential and for internal/agent use only.

If you are an agent and cannot see them, your next step is to log into Jarvis with your agent credentials and search “Authorized to Offer” or “A2O Program Guidelines,” or contact your upline/UnitedHealthcare support for direct navigation help.