You can pay your Duke Energy bill online, by phone, by mail, or in person at authorized payment centers like many grocery and drug stores.

Main ways to pay

  • Online account/website : Use the official Duke Energy website to log in or use a guest/quick pay option to make a one-time payment by bank account, debit, or credit card. This is usually the fastest and often free.
  • Mobile app : Duke Energy’s app (from iTunes or Google Play) lets you view and pay your bill, set up AutoPay, and track usage.
  • AutoPay : You can set up automatic monthly drafts from a bank account or card through your online account so bills are paid on time without manual steps.
  • By phone : You can call Duke Energy’s automated payment/billing line and pay using a card or bank account; phone payment numbers and instructions are given on your bill and on their help pages.
  • By mail : Send a check or money order (with your account number on it) to the standard payment address such as “Duke Energy, P.O. Box 1094, Charlotte, NC 28201-1094” unless your bill lists a different one.

In‑person payment locations

  • Authorized payment centers : Many supermarkets, pharmacies, and convenience/check‑cashing locations accept Duke Energy payments; examples include Publix, Food Lion, Walgreens, Kroger, CVS, and Amscot in many areas.
  • Customer service offices : Some Duke Energy local offices allow you to pay at the counter.
  • How to find one near you : Use the Duke Energy Payment Location Finder on the Duke Energy website; enter your ZIP code to see nearby approved locations, their hours, and whether fees apply.

Paying with or without fees

  • To avoid extra fees, paying online via the official Duke Energy site or app is usually the best option.
  • Some in‑person locations may charge a small convenience fee, especially check‑cashing stores or certain third‑party agents, so it helps to ask before you pay.

Quick tips before you go

  • Bring your paper bill or account number and a valid ID if paying in person.
  • Most centers accept cash, checks, money orders, and often debit/credit cards , but exact methods can vary by store.
  • For the most accurate options and current fees in your specific area, check your latest bill or the location finder on Duke Energy’s site.

Information gathered from public forums or data available on the internet and portrayed here.