If you’re reporting spam or a scam pretending to be from Prime Video, the safest route is to use Amazon’s official anti-spoofing contact and include the suspicious message details. Amazon says to report questionable communications to [email protected] and to include screenshots, email addresses, phone numbers, and any documents you received.

What to do

  • Phishing or spoofed sender: Check that the message really came from an @amazon.com address; Amazon warns that lookalike domains are fraudulent.
  • Prime Video account issue or feedback: Prime Video guidance also points users to the app’s Help and Feedback area or the grievance contact listed for complaints.

Useful details to include

  • The full email header, if possible.
  • Screenshots of the message.
  • The sender address and any links.
  • The date and time you received it.
  • A short note saying whether it was email, SMS, or a call.

Extra caution

If the message asks you to sign in, pay, or share codes, do not click anything. Amazon’s scam guidance says to contact Amazon through official channels instead of replying to the suspicious message.

A practical example: if you get a “Prime Video account locked” email from a strange address, forward it to [[email protected]](mailto:Legal- [email protected]) and attach the screenshot plus the sender address.