The concept described in your question is an IT (or information systems) policy. In most textbooks and exam questions, the phrase:

“used to direct how issues should be addressed and technologies must be used in an organization”

refers to policies (often called IT policies, information security policies, or organizational policies). These are formal statements approved by management that:

  • Set rules and expectations for how technology is used.
  • Direct how issues are handled (e.g., security incidents, acceptable use, privacy).
  • Guide user behavior and technology decisions across the organization.

So, if the options include something like:

  • Policy / IT policy / Information systems policy

that is the correct choice.