For an expired FDA LTO with a payment issue, the safest first email is the FDA Action Center / Food and Drug Action Center at [email protected]. If your concern is specifically about posting or matching a payment, public forum guidance also points to [email protected] and [email protected] , with [email protected] copied for visibility.

What to include

Send a short message with:

  • Your company name.
  • Your LTO number or application number.
  • The exact problem, such as “payment not posted” or “LTO expired.”
  • The order of payment and proof of payment, if you have them.
  • A clear request for assistance or status checking.

Simple email draft

Subject: Request for assistance on expired FDA LTO and payment concern Body:

Good day. I am writing to request assistance regarding our FDA LTO application/renewal. Our LTO has expired, and we also have a payment concern that has not been reflected yet. Kindly check our case and advise on the next steps. Attached are our Order of Payment, proof of payment, and relevant documents. Thank you.

Practical note

If your registered email in the FDA system is outdated, the e-Services FAQ and related guidance indicate that email changes should be requested through the FDA Action Center.

Suggested recipient set

Would you like a cleaner version of the email in English or Tagalog?