You’re seeing “You’re restricted from using communication features on P/PS5” because the system thinks your account or console is not allowed to chat, join voice, or send messages. This usually comes from settings, account status, or a temporary glitch rather than a permanent ban in most cases.

Main reasons this happens

  • Parental controls or child account
    • If your profile is set as a child account or has parental controls enabled, chat, messages, and voice can be blocked automatically.
* Even if you did not change anything, a family/guardian account or default family settings can silently restrict communication.
  • Signed‑in guest or second user
    • Many players report this warning appears whenever a guest account or second profile is logged in on the same console, especially in games like Destiny 2 and sports titles.
* Logging out the extra user usually makes the message disappear on the next game launch.
  • Console sharing / account sharing quirk
    • The PS5 “Console Sharing and Offline Play” feature can bug out and make the system think communication should be restricted, even for the family manager.
* Toggling this setting off, letting it log you out, and then turning it back on has resolved the warning for some users.
  • Payment, account, or policy issues
    • In some situations, a reversed or suspicious payment on your PlayStation account or a policy violation can lead to communication limits or suspensions.
* These can be temporary and may only affect messaging/voice, not gameplay.
  • Harmless but confusing “ghost” warning
    • Some players say they still see the popup but can actually join voice, see clans, and message normally, suggesting it sometimes appears by mistake.
* In those cases it is more of an annoyance than a real block.

Steps you can try

  1. Check which account you’re using
    • Make sure you’re on your main adult/owner account, not a child or guest profile.
 * If you’re in a PlayStation “family,” log in as the family manager and verify your profile’s communication permissions.
  1. Review parental/family settings
    • On PS5, go into Settings → Family and Parental Controls and check that:
      • Your account is set to “Don’t Restrict” (or equivalent) for communication and user‑generated content.
   * Any child accounts have the correct age level and allowed communication settings.
  1. Log out extra users and guests
    • Sign out any guest accounts or second controllers that are logged in and then restart the game.
 * Many players report the error disappears once only a single main user is active.
  1. Toggle Console Sharing
    • Go to Settings → Users and Accounts → Other → Console Sharing and Offline Play.
    • Turn it off, let it sign you out, then sign back in and turn it on again.
 * This has cleared the message for several users when launching online games.
  1. Check your account status online
    • Log in to your PlayStation account in a browser and look for:
      • Any messages about suspensions or restrictions.
      • Any failed or reversed payments that might have triggered safety checks.
  1. If nothing works, contact support
    • If you truly have full parental permissions, no guests logged in, and the setting toggles don’t help, the restriction might be tied to your account on Sony’s side or to a specific game’s moderation.
    • In that case, capturing a screenshot of the message and contacting PlayStation support or the game’s support team is the most direct route.

“Quick Scoop” context (forum‑style)

Many PS5 players on forums say this message started appearing randomly when loading games like Destiny 2 or 2K, often after updates or after using the same PSN account on PS4 and PS5. Some can still chat and join clans normally, which makes the warning feel more like a glitch than a real punishment. Others trace it back to hidden family settings or a second controller profile logged in quietly in the background.

TL;DR: Most people get “restricted from using communication features” on PS5 because of family/parental settings, an extra logged‑in user, or a Console Sharing glitch, not a permanent ban. Checking your family role, signing out guests, and toggling Console Sharing usually fixes it; if not, your next step is to verify your account status and reach out to support with details.

Information gathered from public forums or data available on the internet and portrayed here.