Evri has a bad reputation mainly because many customers report unreliable deliveries, poor complaint handling, and a “race to the bottom” business model that puts intense pressure on drivers.

Quick Scoop

What people complain about

  • Parcels going missing, being dumped outside, or marked as “delivered” with useless proof like a black screen or a photo of the wrong door.
  • Frequent issues around peak times (like Christmas) with delays, damaged parcels, or items never arriving at all.
  • Customer service seen as hard to reach and slow to fix problems, leaving people feeling stuck when something goes wrong.

Why the service can be so bad

  • The company competes heavily on price , offering very low delivery rates to retailers, which pushes them to make money through huge parcel volumes and aggressive cost-cutting.
  • Drivers are often contractors in gig‑style arrangements and have spoken about low pay, high targets, and feeling “like slaves”, which can lead to stress, burnout, and cutting corners on deliveries.
  • When each stop pays very little, there is a strong incentive to go as fast as possible: leaving parcels in unsafe places, throwing parcels over fences, or skipping tricky addresses entirely.

How bad is it versus others?

  • Independent surveys and regulator reports repeatedly rank Evri near the bottom for customer satisfaction and complaint handling, with a high share of users rating the service as poor.
  • Other UK couriers also get criticism, but Evri tends to stand out in league tables and on forums as the one people “dread seeing” on their tracking page.

Are all experiences negative?

  • Some forum users point out that it can depend heavily on the local depot and the individual courier; a good local driver can mean almost no issues for certain areas.
  • There are occasional positive stories and apologies from drivers or staff, but they are drowned out by the volume of bad experiences shared on social media and forums.

Why companies still use Evri

  • Retailers keep using Evri because the low prices and huge network are attractive for keeping shipping costs down, especially on cheap or high‑volume items.
  • Many shoppers only find out a retailer uses Evri after ordering, which reduces the immediate pressure on brands to switch, though some consumers talk about avoiding shops that rely on them.

Information gathered from public forums or data available on the internet and portrayed here.